Returns & Exchanges
We know that you will love your TXG compression wear, but we understand that sometimes a product you order online is not quite what you wanted. That’s why we’ll happily exchange your purchase for up to 60 days from the day you purchased it.
TXG compression wear is designed to fit very snugly in order to exert the graduated compression level designed and built into the product according to your selection. For this reason, it is important to ensure you have measured the girth of your ankle and calf (or arm for arm sleeve products) and that you have followed the product size charts on each product page to determine the correct product size to suit you. This will ensure you realize all the benefits of wearing compression wear.
To exchange an item just send us a quick email within 60 days of dispatch of your order and let us know the reason why you wish to make an exchange. Exchanges can only be accepted if purchased through www.txgsocks.co.nz and only once we have provided a Return Authorisation Number to you. If you have bought an item via another website or retail store please contact them directly.
We regret that we are unable to refund courier costs, as these are costs we have paid to an independent courier company to deliver your order to you.
Of course, all products must be returned in original new condition, unwashed, unworn, with tags still attached to the original, as new packaging. The item should be packaged carefully so that it does not become damaged during transit and returned in a courier satchel to our postal address:
PO Box 51467
We clear our PO Box on Friday mornings and we process refunds and send exchanges on Friday afternoons.
Upon receipt of returned goods, TXG reserves the right to deny refund or exchange if the product does not meet our return policy requirements.
TXG Ltd takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the item.
DEFECTIVE PRODUCTS, WRONG PRODUCT SUPPLIED
In the event that we process an order incorrectly or you receive a damaged or defective product, we will gladly replace the exact same item and we will pay the delivery costs. Simply contact us by phone or email to let us know that there is a problem.