Returns & Exchanges

We're sure that you will love your new purchase from TXG Compression Wear, but we understand that sometimes a product you order online is not quite what you wanted. That’s why we’ll happily exchange your purchase for up to 30 days from the day you purchased it.

Of course, all products must be returned in original new condition, unwashed, unworn, with tags still attached in the original, as new packaging with all the original documents which were included with the original order.

We absolutely believe in the quality of our products! However, we want to gently remind you that we can’t take responsibility for any damage that might happen during use, as how the product is handled is beyond our control. Thank you for understanding!

To exchange an item just send us a quick email within 30 days of dispatch of your order and let us know the reason why you wish to make an exchange. Exchanges can only be accepted if purchased through www.castcovers.co.nz and only once we have provided a Return Authorisation Number to you. If you have bought an item via another website or retail store, please contact them directly.

Return shipping to us is at the customer's expense.

We understand that getting to a NZ Post Shop for returning your order can sometimes be challenging. If you find yourself in this situation, please reach out to us. We can arrange for NZ Post Couriers to pick up your order directly from your location and deliver it back to us for a shipping fee of $8.50. If you're interested in using this service, simply send us an email, and we’ll provide you with an invoice. Unfortunately, this option is not available for Rural Delivery Addresses.

We regret that we are unable to refund courier costs, as these are costs, we have paid to an independent courier company to deliver your order to you.

The item should be packaged carefully so that it does not become damaged during transit and returned in a courier satchel to our postal address

TXG Ltd takes no responsibility for returned items that do not reach us. We strongly recommend any items returned to us are sent via registered post or tracked courier to ensure it is received by us.

The address to return your purchase to is:

TXG Ltd
PO Box 51467
Pakuranga
Auckland 2140
New Zealand

We clear our PO Box on Friday mornings and we process refunds and send exchanges on Friday afternoons.

Upon receipt of returned goods, TXG Ltd reserves the right to deny refund or exchange if the product does not meet our return policy requirements.

We're sorry but we can't facilitate in-person exchanges. Our Returns Team must first inspect any returned items before we can process exchanges or refunds. Thank you for understanding!

We want you to find the perfect fit! To help us provide the best service, we offer one complimentary exchange per order, and we cover the shipping cost to send your exchanged item back to you.

Declined Refunds

Refunds will be declined for products returned to us in a damaged condition which are:

• Stretched
• Stained
• Soiled with dirt, hair, skin or lotion
• Contain catches or pulls
• Have been washed
• Contain a perfume scent

If an item is returned to us in a damaged condition we will contact you by email and provide photographs showing the damaged area, we will then dispose of the damaged product. Please note we do not provide free shipping to return damaged products which have been returned to us.

Defective Products, Wrong Product Supplied 

In the event that we process an order incorrectly or you receive a damaged or defective product, we will gladly replace the exact same item and we will pay the delivery costs. Simply contact us by phone or email to let us know that there is a problem.

Please be assured that if there is any manufacturing fault with any of our products it will be replaced immediately, or a refund offered.

However, as the care of the products after purchase is outside of our control, we are unable to replace or refund any products which are damaged during use and do not have a manufacturing fault.

 

We Maintain a Highly Rigorous Returns Process:

Each return is handled individually at a designated returns desk, which remains clear for each separate return.

Upon opening the return, both socks undergo a thorough inspection, both inside and out, to verify that they meet our returns criteria and are in original condition.

If a return fails to meet our Returns Policy, we take document and take photographs explaining the reason for the refund denial. The Returns Team Leader then reviews both the socks and the photographs independently to validate the initial assessment.

The product is repackaged into its original box, the customer’s details are attached, and desk is sanitised before the next return is processed.  

We notify the customer via email explaining the return’s denial along with the reason and supporting images.

Customers are given the option to have the socks sent back to them at their expense, or alternatively, we will dispose of the socks.